Returns & Refunds
The buyer has 14 days to return an item from the date it was received, unless otherwise agreed in writing.
The Company will only accept goods being returned by the buyer if prior consent has been given by the Company. In the event of wishing to return goods, buyers must contact the Company to obtain a ‘Returns note’ that then must be completed and returned with the goods. The Company reserves the right to refuse to accept goods being returned by a buyer. In cases where the Company does agree to accept a return the Company reserves the right to charge a handling/restocking fee of 20%.
The Company will not accept the return of non-stock items.
Excluding circumstances where goods are being returned for the reason of damage or are subject to a warranty claim, goods being returned to the Company must arrive in a saleable condition. In the event that returned goods are not in a good condition the Company reserves the right to withdraw any agreement for credit with the buyer or to charge an additional handling fee.
It is the buyers responsibility to notify the Company should they wish to return ‘sale or return’ goods, this must be within any agreed timescale. It is wholly the buyer’s responsibility to ensure any returns are submitted within the timescale of the sale or return agreement.
The buyer is responsible for any shipping costs that are incurred in the return of goods unless otherwise agreed with the Company. The Company may cover the costs of shipping for warranty, damaged or incorrect goods at their discretion.